It does that by specifying a (singular) target project. Updates by interactive Jira-users (and remote non jira-users) cause Issue Events to be fired, to which a JEMH Issue Event Listener reacts, making use of JEMH Template Sets, can notify remote users of these changes.Ĭapability to pull mail into Jira, creating and comment on issues, add attachments etc. JEMH solves this by mapping remote user email addresses to a Custom Field, and uses a "Default Reporter" to nominally create the issue on their behalf. Using Jira as a help desk out of the box requires creation of users, but if the interaction is fleeting, and with a lot of support traffic, a significant amount of wasted seats will accrue, never mind the Jira user account 'noise'. All the while, allowing control over the attributes of created issues. This criteria could be as simple as sender/recipient address, group membership or email content. JEMH solves this with Project Mappings, allowing you to route email to projects based on definable criteria. With project, issue and user numbers rising, mail servers are put under increased load and Jira issue creation slows down.
Standard Jira mail handlers are not scalable. SMS Notification Transport - Send notifications via popular SMS providers to mobile devices Slack integration - send notifications to rooms As usual, customization of both HTML and plaintext content is possible. Each Transport hooks into JEMH's Event Listener system and can be enabled on a per-event basis. Transports extend JEMH's notification capabilities beyond just email. This allows near infinite possibilities in terms of what can be processed.
While the Field Processors that come with JEMH should cover most needs, new Field Processors can be created and integrated with JEMH via its API. JEMH can extract information from emails using Field Processors, each tailored to processing emails in a particular format. With several Directive formats to choose from, JEMH can be the email integration glue required to join disparate systems to Jira. Manipulate issues via emailĭirectives allow users/automation solutions to modify issues directly through email. It currently supports several communication channels including Email, Slack and SMS. It allows full configuration, which can later be exported or imported for easy migration between environments. The Enterprise Message Handler for Jira (JEMH) provides a wide array of business enabling functionality, unmatched by any other handler.
0 kommentar(er)
